Last updated: 31 October 2026
We want you to be happy with every order from iRecover. If something isn’t right, here is how we make it right.
30-day returns
You can request a return within 30 days of delivery. Items must be unused, in their original condition and packaging. To start a return, email support@irecover.shop with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back without contacting us first, as returns sent without instructions may not reach us.
Damaged, faulty or wrong items
If your item arrives damaged, faulty, or is not what you ordered, email us within 14 days of delivery with your order number and a photo of the item. We will send a free replacement or give you a full refund, and you will not pay for return shipping.
Orders that don’t arrive
If your order has not arrived within 15 business days of being shipped, contact us. We will track it with the carrier and, if it is lost, send a replacement or refund you in full.
Return shipping costs
For returns because you changed your mind, you pay the cost of shipping the item back. For damaged, faulty or wrong items, we cover it.
Refunds
Once your return is received and checked, we will email you to confirm. Approved refunds are sent to your original payment method within 5 business days. Your bank or card provider may take a few extra days to show it.
Cancellations
You can cancel an order for a full refund any time before it ships. Email us as soon as possible with your order number.
Contact
Questions about a return or refund? Email support@irecover.shop. We reply within one business day.